1 star is too generous. I will start by saying I've ordered previously and received dwarf fruit trees that are thriving. This was my second order, volcanic tree ferns, despite waiting a good while for delivery, once delivered I was to overlook that. Unfortunately on opening my order it was immediately apparent the ferns were in terrible condition. Despite the soil they were in being very damp the ferns were brown (should be red) crispy and quite obviously dead. I immediately raised a refund/replacement request but still haven't had a response. I re-potted on the advice of the website but my initial instincts were right they are beyond bringing back to life. I can't help thinking the fact the soil was quite wet, they were like this when dispatched?? If you do place an order and need to contact them for any reason, don't expect a response