Dead rose, ignored emails, failed guarantee I ordered a bare-root rose from Gardening Express earlier this year, which completely failed to grow and is now clearly dead. It was supposed to be covered under their Bare Root Guarantee until the end of July. I followed all the proper care steps and provided photo evidence, but after initially responding, they stopped replying to my emails altogether. I've now contacted them multiple times with no resolution. The plant was only £20, but it’s the principle — if they don’t honour their guarantee or respond to customers, how can they be trusted?