I would say everything went wrong with my order from this company. Ordered plants on 6th June, received them on 5th July. Poor response from customer service when enquired about the delay. Half of the plants were dead on receipt, not just damaged in transit. The Lupins which would have been in season when ordered had been chopped back to sticks! The larger one had leaves but was barely alive. If they had been in a garden centre they would have been given away for free or disposed off. I don't know how they had the check to even bother packaging them to send! The only part of the order that was in reasonable condition was the small hedging plants. The Hellebore were in poor health but appear to be alive. Have requested a refund on the dead plants but have little faith in getting a response! If you ordered clothes and they arrived in tatters and unwearable you would get a refund!!! OVERALL DO NOT BUY FROM THIS COMPANY THEY MAINLY SELL DEAD PLANTS AND CUSTOMER SERVICE DEPARTMENT IS NON EXISTENT!!!