Extremely poor service! I ordered some plants and despite email confirmation saying they'll be dispatched within 10-15 working days during busy times, mine was send out after 18 days!!! Note plants were on sale and last chance to plant them, so any delay mattered. But sorry 18 days is just beyond ridiculous! If that wasn't bad enough, the courier left the parcel somewhere.......not delivered it to the correct address and customer service never replies to any emails! I've emailed multiple times to 2 different email addresses and I'm pretty sure they're just ignoring it, as when I was enquiring earlier about delivery status they were responsive. Bad bad company! Never buy anything from them!!!