DO NOT BUY ANYTHING FROM THIS COMPANY I have been in constant touch this company since June 2020 regarding a replacement Acer under their so called 5 year guarantee. They have either totally ignored my request for a replacement or said it has been passed onto the Horticultural Manager (do not think they have one) who will be back in contact shortly. Either way you do not hear anything else from them. I have submitted 4 support ticket requests the first two were deleted by them after 2 weeks with no action at all. The fourth one is still on their system and has been since 11 September 2020. I have asked for numerous updates as to what is happening without any response. The shrub was of very poor quality when it arrived in `November 2019 but despite careful care and attention has not developed at all. Avoid them at all costs as you cannot communicate with them. An excellent website to look at but it is all a scam.