What went wrong? More like what has gone right, answer absolutely nothing. My son ordered an outdoor Palm for me as a Mother’s Day gift, a week prior to Mother’s Day, I chose it having read it was on offer and was IN STOCK, however didn’t arrive within their time frame, wasn’t too concerned initially, but then the excuses, delayed because of delays due to current events, then it was being chosen in the nursery and be shipped and packed in lovely packaging, and now the latest excuse WE ARE REFRESHING STOCK! Time lapse now is close on five weeks, and still no plant. I told my son to claim a refund and I will go to a local nursery, and don’t think theway they operate is little chance of that. Wouldn’t touch this company ever again.