Purchased bleeding hearts in bud. They looked beautiful in the picture. Mine came 20 days later dumped upside down in the box so all the stalks were snapped right down to the pot. It must have been in the box for ages before I received it as the soil was dry as a bone and the bent stalks were brown and crinkled. I've messaged and messaged two many times to count and sent photos but who can sit for a waiting time of two hours! I keep the computer screen on waiting but it keeps then saying no one was there so they end the call, but I am waiting! I've been waiting all week! They just don't want to speak to me. But think about it, if it's always a two-hour wait to connect to you, dear Lord, how many people have they got complaining in a day, what a rubbish company selling rubbish below par dead plants .