Dishonest, deceitful, a total con! Their guarantee is worthless, they do not take phonecalls, they do not answer emails, they ignore complaints. They shouldn't be allowed to trade or steal our money. I ordered a shrub from Gardening Express in Feb 2021, described by them as 'established and bushy'. That was a lie. I got a twig 7" tall with 3 spindly 'branches'. I complained immediately and was told to give it time, it would thrive come spring. It did not thrive, it languished and slowly died. I sent many emails with photos but they ignore them. Their website now states that, for a refund or replacement, they need the dead plant returned, in its original pot(!), with the original label and proof of purchase and at my expense. That is ludicrous and just means the guarantee is useless. I am currently waiting on their chat facility, have been for 42 minutes and the only thing I see is "currently replying in under 2 hours"! My advice is clear: YOU SHOULD NEVER BUY FROM THIS COMPANY.