I sympathise enormously with all the previous respondents. In the early days (2020) I was very impressed with this company, the quality of the plants, careful packing & efficient delivery. Sadly my deliveries this summer have been most unsatisfactory, quality has severely deteriorated with plants in poor condition &/or later dying. Finally a garden bench failed to arrive, without apology. This cost almost £80 - far more than I would normally spend on a single item from this company but before placing this order I was not aware of any serious problems. The order confirmation told me to expect some delay so initially I didn't worry but the item never arrived, although the rest of the order eventually did, & tracking just showed this order number had been delivered. I then tried to contact Gardening Express, firstly by email to support@gardeningexpress, with no replies despite repeat emailing; next using their unresponsive ‘chat bot’ which if I managed to get it to respond sent itself in a continuous loop when I stated my problem, & made me start again - endlessly; I found and tried a telephone number that never got answered; the FAQs said go into my account to ‘raise a ticket’ but this produced another loop with the perpetual response “there are no tickets on this account”. I then got locked out of my account altogether because the site refused to recognise my well-used & to me very familiar password (so no mistakes) yet when I had to give in & clicked on the ‘forgotten password’ link I got an empty email in response WITH NO means to set a new password. I have tried asking to reset my password several times now with the same blank email in reply. My replies to all these useless emails brought - you guessed - NO RESPONSE. I have reached screaming point, I want my bench or my money back but cannot even raise the matter with Gardening Express. They have made certain you CANNOT communicate with them. BE WARNED: DO NOT RISK WASTING YOUR MONEY ON THIS ATROCIOUSLY BEHAVED COMPANY - it appears to care not a jot for customer service.