Wish I had seen these reviews before I ordered. Paid for 2 packs of shrubs (offer 3 plant pack) ie 6 shrubs but received only two individual plants. No way to communicate with this firm despite advertising "excellent customer service" and customer support service via messaging not successful. Email was sent with request for missing plants or a refund but this was never acknowledged. This was an extremely expensive order as far as I am concerned. Perhaps I will just have to write it off and be warned in future - never order from a company without telephone communication and if you do expect to lose your money. Zero stars.