Christmas Trees advertised as freshly cut no more than 4 days before dispatch... I my case, this is clearly untrue. Netting removed and 4cm sawn off bottom of trunk on delivery, and put in a bucket of water in the garden for 10days, but it did not take up any water, and is now drooping and dropping needles despite being in a water resovouir stand and nowhere near a radiator. I feel that the advertising blurb is not true. There is NO WAY this tree was freshly cut and its very disappointing. The online Contact Us option is a nightmare to navigate too. I certainly won't buy again