Awful company. Placed an order and tried to cancel within 2 hours of placing the order. Their website clearly states that if your order is still at the processing stage AND it's within 24 hours you can cancel from the my account area and get a refund. Both these conditions were true in my case but the cancel order link did not function at all. I mean, it was a physical link but when clicking it - nothing happened. No email address, no contact form and the only way to speak to someone is through their chat function, which I couldn't use until 36 hours after the order was placed. Even though the order has not been dispatched they say they cannot cancel the order as my account area is password protected. I have never heard such a terrible excuse - I mean, which company does not have access to their own systems? Laughable. Avoid, customer service is awful.