My wife brought me a magnolia tree 12mths ago, what arrived was nothing more than a twig, potted it up and said we will give it time as it was late may and we had missed its first flowering, even brought in in over winter, hoping come spring we would see some signs of activity, nothing whatsoever, finally got through to them thinking we were covered with the guarantee, No !!! Your not covered but you can do a bark test, the test confirmed the twig or has the grand kids call it “GROOT” was dead as a Dodo, looks like it’s turning out to be a rather expensive TWIG. Won’t be using this company again AVOID!