I honestly would avoid this company. I ordered 3 plants and upon arrival, I opened the box to find the plants very poorly packaged. The plants were out of their pots, spilt apart and soil everywhere. I took images, out the flowers in the bin and emailed the company straight away however, the customer service lady advised a refund or replacement would not be provided without images of the individual plants, pots and the delivery note. After a lot of going back and forth they advised they would refund for one plant but not the others. It is completely unreasonable to not offer a replacement or refund if images are provided of how the items were received.
Their customer service is very poor. Avoid avoid avoid.
1 year ago
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