Plants ordered easily, they took roughly 2 weeks to arrive (as indicated). Unfortunately, the packaging was an oversized, ripped cardboard box with 2 plants inside. The box ripped in transit (we assume), and was clearly battered. The plants inside were on top of each other with broken stalks, and we do not believe that - even with proper care- they will survive. We contacted customer service for a resolution (we simply wanted the plants replaced by healthy plants). Levi responded and was pleasant and apologetic (except for insisting that the plants ought to survive with proper care, which was a little insulting to gardeners with more than half a century of experience), but entirely without any decision making ability beyond a £10 partial refund. This means that we are left with plants which are unlikely to bloom in future, and have paid handsomely for the privilege of nursing them to a fairly certain future (the rubbish bin). Several issues: -1. Packaging was not suitable. The box was far too big, and poorly constructed. We have regularly ordered from other sites (eg. Farmer Gracy) and have come to expect reasonably robust packaging. -2. The courier service (Yodel) clearly didn't take the necessary care of the package, and allowed the plants to be tossed around in the back of a van, possibly upside down, resulting in a completely torn box and broken plants. -3. The customer service agent needs to be empowered to replace plants like-for-like in events like this. We didn't want a refund. We wanted healthy plants. We would have accepted a full refund, but this was not forthcoming either. As it is, we have paid for shoddy products and service. Very, very poor.