I ordered variuous palms, within hours after speaking to a friend whom had a bad experience with Gardening Express, wewnt back on line to cancel!, system woulkd not allow me to cancel!, I therefore sent an urgent message by their meassage system 9as no telephone nois available, also their chat service closed down! I then sent a letter 1st class confirming cancellation. Nothing in reply. I then went back into account, cancelling again!, no reply, I have again sent a further letter re cancellation, and asking why monies had been taken from credit card, even though Gardening Express strate they do not take any monies from card unti 24 hours before delivery. Barclay card have coinfirmed wrong amount was taken from my card within hours of order!!!! I have requested a full refund, items cancelled, but totally ignored. This company seem to be useing the Virus as an excuse!!! Even their phone no is not in service!!!!!! All other companies have got back within hours! Have reported to Trading Standards, The Daily Mail. BEWARE I BELIVE THIS IS A SCAM AS HAVE SEEN PHOTOS OF THE POOR QUALITY OF PLANT DELIVERED ON LINE!! Due to customer service alone would rate this company not even a ZERO!!!!!