In my opinion you and your company are worse than scammers. Unfortunately I am unable to give no stars, this company doesn't even deserve my time writing this review, but you the readers do. Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets, the 5 year guarantee is worthless. This is the start Mr Christopher Bonnett, 1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ director of Gardening Express, deal with your problems. In my opinion you and your company are worse than scammers. Update 23 days on, I have had a call from them to send more photos, which I did 17 days ago, and no response since, they are a very poor company and i will never deal with them again, learn by my mistake and don't get scammed.