After waiting 8 weeks to receive my order, when it finally arrived there was a plant missing. I emailed them on many occasions to find out where the missing plant was and when I could expect to receive it. Yesterday I finally received a response which told me that the plant was definitely in the delivery and to check the package again, I think I would have noticed the large bamboo plant I ordered if it had been included in the delivery. They have basically accused me of lying. I don't know that I'll ever receive my plant let alone some form of refund. All I can say is avoid this company. They are happily taking peoples money knowing that they are unable to fulfill orders.