I can't give less than 1 star or I would. 11/04/20 I know it has been difficult with COVID -19 but their customer support is the worst I have ever seen they have not replied to more than 2 email I must have sent at least 6 (tickets) on 1 of those they got my name wrong, now I'm told by delivery copmany that the pracel cannot be deliverd & I can't get any further than Hermes telling me to contacting them which I did today standard reply saying they are processing the order, that is not the issues so I suggest they don't read the complaints, if & when I get these plants they are likeley to be dead as I don't know how long they will have sat in a van for. I'm going to have to take court action to get a refund by the look of it.