I have used internet shopping for many years and without doubt, these are the worst firm I have ever came across. Like many others, I have waited weeks for my order and they completey ignored my emails. In a "this is money" article, they responded to the criticism by saying "anyone can cancel their order as long as it hasn't been shipped" So that's what I did and guess what? they just ignore your request! I eventually got a reply back today, saying that I couldn't cancel because the order has been sent out but "may be delayed by the courier owing to the volume of orders! They have, apparentley used the same line on numerous other people. This firm has just taken advantage of the garden centre lock down and taken everybody's orders (and money) without any concern that they wouldn't be able to fufill the orders in an appropriate time scale. Stay well away from this firm!!!!