NO PLANTS, NO COMMUNICATION If I could give no stars I would..... Placed 2 x orders on 6/4/20 and 11/4/20. They took money from credit card same dates. Still no plants received 04/05/20. I submitted a support ticket on 25/4/20 - no response whatsoever. No contact number or email address available. Absolutely shocking customer service. I am now pursuing refunds. It is frightening that they are still advertising, obviously still taking orders and therefore customers' money. They appear to be using the Covid-19 lock-down situation to their full advantage. Absolutely shameful business practices. I would NOT recommend purchasing anything from this company. Update - 12/5/2020. Half of order arrived a couple of days ago.. Majority of the plants (15 of 19 in total) were pretty dried out but I managed to resurrect them with some TLC. As of today - still no response to my enquiry ticket requesting an update or refund - and no update regarding the rest of my order which still shows as "processing" since 11/4/2020. I note that Gardening Express (sic) have the time and resources to make sure that Trustpilot reviews are updated/responded to - and have the time to "invite" positive reviews to keep the star ratings up. Those responsible would be better off attending to customer enquiries. I'm not changing my rating while I continue to receive this abysmal customer service. Still no response to repeated emails/ticket updates. Update - 18/5/20 - Still no sign of 2nd order which remains as "processing" on the site. They have, however, managed to send me a request asking for a review - which I answered candidly (they don't do irony obviously) No way will they publish it. Still no response whatsoever to emails/ticket asking for any sort of update. Update - 05/6/20 - apart from a generic email last week informing that orders made in April were being processed - still no update, order or refund. My order still shows as "processing". I now make that to be 55 days since order date. Ticket requests continue to be ignored. I'm running out of negatives for this mob..... Update - 12/6/20. Plants arrived today - 62 days later. Plants were in a terrible state and nothing like the advertised "Pair of Premium Quality Holly Trees Covered in Berries in Baskets" - trees dried out, no berries and wicker baskets broken to bits. I don't have the energy to fight this mob any more. The plants should be saveable with some close attention. Gardening Express obviously don't do irony as they included a £5 off £50 purchase voucher as an apology! They also included a bag of dried out Gladiolus bulbs with a pre-printed "thanks for your patience" sticker on them - which are now in the compost. Trustpilot should allow for a NO STAR rating for companies like Gardening Express.