Despite the website stating delay of up to 4 weeks due to Covid, it actually took over 7 weeks for the plants to arrive. I had sent an email through their ticket system to find out where the delivery was around 5 weeks in with no response being received at all - clearly they have no idea about customer care. I ordered a rose (which arrived almost resembling a stick) and not a cheap one at that, and a peony which was very battered. Would certainly not use the company again and will revert to my local garden centres which are cheaper and have better, healthier plants.