like most customers i have received empty promises of despatch, so then i demanded a refund & so far no response, today i sent a stronger worded email & hopefully this will get a positive answer. I suggest everyone contacts them & informs them under the Consumer Contracts Regulations you are entitle to a full refund if something arrived later than promised. If there's no specified date for delivery, then it must be with you within 30 days of ordering. This company needs to be closed down so crippling it financially is the only way- avoid this company like the plague