Terrible terrible company, I logged a support ticket back when I ordered my plants in March number 105,780, I followed it up again today, almost 4 months later, and the ticket number is 166,643 That's almost 61,000 complaints (presumably you don't raise a query if it's good news!) in 4 months. I expect none have been responded to, and have not got their plants, or they are dead, and all have like me been refused a refund. So think about that number - 61,000 customers with issues. Think about that number again. Then think about if you really want to give your money to this utterly disgraceful scam of a company....