It is impossible to get any customer service. If you email to complain, you enter into some Faustian pact: you've sold your soul to this company and now you have to pay the price. The pictures I've uploaded show some of the deplorable specimens this company sent me. I am going to have to take them to the small Claims court to get compensation for the dead Daphne and the terminal Sambucus they sent me. Also received an amateurishly grafted buddleja and lilac. This company do not appear to care about quality or customer satisfaction. As they are taking no steps to solve the problems, I feel that I have been scammed. Please do not order from them if you want quality and decent service: I have no evidence that they can provide either. To date, I am £130 worse off... but very much the wiser.