I'm giving two stars rather than one as I did eventually get a refund as the terms when ordered were 3-5 days then after I paid they changed it to 4 weeks and it actually took 7 but I refused the plants by then as I;d bought elsewhere. Had a fight for a refund, and was pretty much ignored on their ticket system and phones and chat are switched off so you can't communicate with them, but I kept fighting, got the bank involved, and today I got £97 back plus £6 interest. Not sure if it was GE or the bank who refunded, but I have got it back so I got there in the end. So you may get lucky, some people seem to get good plants, but if you don't it's the customer services that lets them down i.e. it's next to non existent.