I ordered a variety of plants and bulbs in April - which I received in JULY! The plants were delivered whilst I was out and left on my drive - with no calling card through door from courier. They were not in the best condition, but I persevered, planting them all in compost and adhering to usual rules when planting new plants. Acer pretty much dead and all bulbs came up blind - ALL of them! I could have cancelled the order and got them much cheaper locally had I known they would take so long and be such poor quality. I sent photos to Gardening Express complaining, received an acknowledgement that they were looking into it and will be in touch soon. And NOTHING!! They closed my complaint, without doing anything, I contacted them 5 days ago complaining they have closed my ticket without even getting back to me - it re-opened (probably as a result of my message) - and it was then closed again 2 days ago! I have used them before and never had problems - I will NEVER use them again!