I was really hoping to write a noce review, but unfortunately can't! Iv tried contacting them to fix the problem, but also can't. iv ordered two orders from them, and although I was happy with some things, im very disappointed with others. I ordered 2x palm trees twice, 2 of them arrived and were the size advertised (1- 1 1/2 metres) but the others came, and are only about 30cm maximum! I also ordered 2x banana plants, and they were meant to be in a 1litre pot, and they came in a much smaller pot, and they again are defetnly not the size advertised, they are meamt to be 30-60cm, but id be surprised if they were 10. and one doesnt look healthy at all. Then the other plant I ordered, again meant to be in a 2 litre pot, and id say it was in a 750ml pot, and is really not good condition, and very small, I actually brought 2 of the same plants from the range last week thats in a much smaller pot, and they are much better size and condition. Very big and full, and actually cheaper. I was hoping to make more orders with them, but id be concerned as to how they would come now, especially after ordering 4 palm trees and them being completely different sizes.