Easy to read through, got a bit stuck, sent a message and got a quick reply twice with easy to understand what was said. I had tried another on line service a few years ago, but gave up, it was hard to understand. Great that this is free, as l don't own property so going to a solicitor was over the top. Also great that it can be changed at anytime, l already want to add some things! I also loved that you inform the charity's which l have contacted b for to let them know. And the executors. All in all it's been a pleasure rather than a pain to do. Many thanks for your service, it's great!