After being involved in a minor accident that wasn't my fault, which resulted in £400 of damage being made to my brand new car, Admiral made an absolute sham of the whole claim. Not only was it a frustrating process due to Admiral outsourcing their whole claim process to some outside companies, but they took so long to investigate the claim that the offending driver has had time to repair the damage on his van, which lead him to plead that he had not been involved in any accident. Admiral's lack of responsiveness also lead to a failure to gather CCTV footage from the scene of the accident because it took them longer than 28 days after the date of the accident to request the footage, which by this time has been overwritten on the CCTV system. They told me that they had sent out an engineer to the offending driver's home to inspect his van and reported back that there was no damage on the van whatsoever. This is a total pack of lies as I've seen the van since the date of the accident and it is covered in countless scrapes and dents. Since the engineer report apparently proved that the offending driver had not been involved in an accident, the only option they left me was to pay my excess of £500 and they said that I would be refunded my excess payment if they could find the offending driver guilty, which was never going to happen! I decided to visit a local garage to ask for a quote on how much it would cost to repair my car privately without going through the insurance, and this came to £400. So instead of paying my ludicrously expensive excess bill and to avoid being marked down as having made a claim (which would guarantee me a massively inflated premium the follow year and probably for the next 5+ years!) I decided to get my car repaired privately. This whole ordeal really makes me wonder why we all pay car insurance for, because when it comes to paying out for your car damage, insurance companies like Admiral don't want to know!