“Even though I hadn’t had at insurance nearly two years ago they took full payment out of my. I had no correspondence about this so now I am overdrawn. They had checked I had another insurance for last year but still they needed to have a copy and up to 3 to 10 working days which is totally disgusting. They are quick enough to take peoples money but leave customers financially in debt.”
“Please do not choose Admiral for home/contents insurance.
Policy increased from £299 to over £430 on annual renewal for same package. Never had a claim in over 23 years of being a home owner. No scope for manoeuvre with this company. My wife entered same package details on-line and bizarrely was priced at £335. Still Admiral fail to budge.”
“some how a payment didnt go from my bank , however they took the payment but still charged me 12:40 for missing a payment . customer service was very poor too . nothing like the adverts thats for sure”
“I called admiral to tell them I was moving to a new flat 2 days before I moved. The call took an hour with an Indian lady. I wasn't sure if the new building was listed or not so she said they would call me back which they did 3 days later. A different person also Indian. I told him that it wasn't a listed building and as far as I was aware the policy was changed successfully.
However today nearly 3 weeks later I find that the policy is still for my old address so I haven't been insured since I moved in.
On Web chat a person from India updated my policy but had to type in all the questions I had already answered in the 1st phone call. One more hour ... but the policy was changed.
I looked later and he had put the wrong address on it! 18 not 8 so I had to go back on webchat to another person. Finally updated properly
Appalling customer service. I'll change companies at next renewal.”
“Trying to charge me £70 to change a DOB error (from xx/02/1989 to xx/03/1989). Absolutely crazy, £70 to change one number. Worst customer service experience. I initially called to try and add another car to my policy and they tried to charge me £70 for doing nothing! Never going to use this company again!!!”
“My car was hit head on by another car in Feb 2022. Admiral law advised me to claim via them for my injuries. I am still waiting over a year later for this to be resolved. Emails were left unread for months- some still not read on my dashboard. They have messed up the amount I am to receive. Please avoid as they will reply to negative reviews asking you to email them and then still ignore you. They have been truly awful. Please don't trust the admiral, avoid the admiral.”
“I had annual multi trip travel insurance with Admiral which was certainly not cheap. After losing an expensive item abroad I made a claim. It took over a month to get a response and the claim was refused. This company will do all that they can to avoid paying out. To add insult to injury I then waited an hour to get through to customer services in order to cancel automatic renewal. Avoid them like the plague.”
“Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter lie and I can prove it.
More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time.
However, Admiral, being monumentally dishonest, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I can provide eyewitnesses who will swear on affidavits that I had ingested a tiny amount of alcohol that would not have caused my condition. I can also obtain a second medical opinion that would contradict the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me.
Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50.
I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot.”
“Admiral are the worst travel insurance company I've ever come across, do not use them they will not pay out. I tried to claim for missed international departure for my family and I,
We had three delays car trouble which we overcame airport queues and airport system computer delay each contributing
To our delay and our missed international disparture.
Admiral do not cover any of these and having delt with them in my opinion they are just a bunch of crooks, it's almost impossible to contact them by phone and every stage is hard work in the end they said there policy did not cover cyber network problems, airport delays, or airport computer system problems. I was simply claiming under missed international disparture as clearly stated in there policy.
My family and all my friends are aware of my case and none of which will go anywhere near Admiral. I hope they are taken over by a decent company or I fear in its present form it will go bust.
Do not use them because when everything has gone wrong and your holiday is ruined this company will twist and turn and and do anything not to pay you anything.”
“Worst travel insurance provider in the UK. Please avoid this company at all cost. they will try their best not to pay out. they claims handling processors are imcompetent and try and wriggle their way out of paying anything. you will get shafted by this company. I have a claim from 2022 and they keep making me go through hurdles asking for more and more information. they are not reasonable at all please avoid!”
“We were unable to take a trip to America last Sept due to a severe sickness bug. We Filled in all the forms and my GP filled her part in too. Every 30 days Admiral would come back asking for more information (we had given them the information already but we re-sent it to keep them happy) - to us this was just delay tactics on Admiral’s part. At the end of Feb they offered settlement and said the money would be in my bank within 10 days. We’re now nearly 2 months down the line and we’ve never received payment. We’ve now taken our claim to the Ombudsman. Absolutely disgraceful company.”
“I had insurance for 2 cars and a home with them.
Because my husband hold international driving licence they told that they cannot to renew my policy. They even sent me email about ending policy. I purchased with another provider...Its good that I checked my account with them and it was saying for renewal!
Then I called them.. What they did: they removed my husband from policy and put for renewal without telling me..
They told me that they can do it and I HAVE TO STAY WITH THEM!!! Basically they threatened me taking money from my account insisting to stay with them..the conversation was going on and on untill i told that its my rights not to renew with them.. Horrible, horrible experience and people work there.. never back again”
“Wish I had read all these reviews before!
Can only say had exactly the same, poor experience with this Company after a small accident that dented my car. No Third Party involved just me and a wall! Due to the significant issues and delays in trying to sort it, I withdrew the Claim and at renewal have discovered they have not only failed to amend the central database but actually listed the claim twice as two separate claims. My new Insurer has therefore increased the premium to reflect this!
Can I sort it - "No" I have copies of all online chat as that's the only "person" you can actually speak to. They had absolutely no idea of how to respond and despite an email saying it had been done - it hasn't!
DO NOT USE THIS COMPANY FOR CAR INSURANCE!”
“Worse insurer going, rude obnoxious staff that need to go back to customer service school! They do not answer the phones and seem content to ignore emails. Would not recommend this bunch of cowboys to my worse enemy.... AVOID AT ALL COSTS!!!”
“I just read some of the reviews on here about Admiral insurance and it would seem my bad experience is not in any way unique. The way this company operate really does need to be exposed. They are simply taking money for services they are not providing. I have read the good reviews about Admiral and they are almost never about people actually making claims. My experience is with their car insurance and as others have said they are utterly useless. I have been in contact with body shops directly and when they find out I am insured through Admiral they basically roll their eyes and wish me good luck. My accident happened 4 days ago, the vehicle is no longer fit for the road, no idea when my car will be looked at by a garage, or which garage they intend to use or if I will ever get the hire car I have paid for. And I fully expect to be in the same situation next week. I promise you they will leave you off the road for as long as possible to avoid paying any associated costs. If you need your car for work or for anything remotely important, do yourself a huge favour and look elsewhere for your car insurance.”
“Very disappointed so far. Have recommended Admiral in the past to others. Will no longer do this. Our car was parked with us in the house when hit by a moving vehicle. Many phone calls and documents later we are told ‘we will get back to you in a couple of days’. We need the car to go to work and the other stationary vehicle, also hit, will be removed tomorrow and the owner provided with a courtesy car. The premiums you charge are too high for shoddy service. firstname.lastname@example.org
“So I've been with Admiral for over 8 years. Never made a claim.
Oct/Nov 2022 I made my first claim for a vehicle to be repaired.... and this was the outcome.
1 - My car was not allocated to a garage until 30 Jan 2023!
2 - I had and still have to constantly chase Admiral for an update.
3 - There was a complete disconnect between, Admiral, third party and the garage, no one knew where or what is being done with the car.
4 - You can never get hold of customer services despite the vast about of emails and contact forms I completed.
5 - I just had the vehicle delivered and the engine sounds awful plus a new dent has appeared.
6 - If you have a Landrover, they don't classify Landrover garage as an authorised garage.
7 - I did not get a courtesy vehicle until Jan 2023.
8 - Tried calling Customer Service Centre, guaranteed you're waiting for 1 hour which at that point the call is ended from Admiral.
I understand delays may happen but what I don't tolerate is being ignored and not beimg valued as a loyal customers. 8 years! I spent nearly £10,000 of insurance premium to Admiral and this is the service you get back.
Is the vehicle fixed? NO
Have I contacted Admiral via forms, emails, calls? YES
Has anyone contacted me back to fix this? NO
This is an absolute nightmare. I would never be with Admiral insurance ever again and I strongly recommend - DO NOT USE ADMIRAL INSURANCE.”