Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,706 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 2 weeks ago

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Posted 4 weeks ago

“Thanks for your help...”

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Posted 1 month ago

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Posted 1 month ago

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Posted 3 months ago

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Posted 5 months ago

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Posted 5 months ago

“They used me for their gain, I was really made to believe was earning while they were just taking money from me. Please stay away from this website, they will trick you. I was able to get help from 𝚂𝚞𝚙𝚛𝚎𝚖𝚎𝚊𝚜𝚜𝚎𝚝𝚜𝚛𝚎𝚌𝚘𝚟𝚎𝚛𝚢.𝚘𝚛𝚐 they helped me get my money back.”

Admiral 2 star review on 14th September 2024

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Posted 9 months ago

“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”

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Posted 1 year ago

“There renewal premium was far in excess of what I needed”

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Posted 1 year ago

“I was happy with admiral for car and house insurance for 4 years. Then they put my premium up over a hundred pounds. I went on comparison site and saved over £120”

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Posted 1 year ago

“Well,after being with them for many years,they wanted to double!!! my monthly payment.I ended up with another company of course.Now i pay 1000£ less than if i stay with Admiral. So do yourself a favour and look around.You dont want to help Admiral CEO buy another yacht 🙂”

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Posted 2 years ago

“I had been with Admiral for 3 years and I was disappointed. Even though as a experienced driver of over 10 years, I accepted a black box insurance so I could have a cheaper rate as the other rates I was being quoted was extortionate. When it came to my renewal even though I had a near on perfect score everytime I got my weekly feedback, they tried bumping my car insurance up by an extra £23.69 PCM which is utterly ridiculous and that's why I changed car insurance. There is no loyalty and why boost premiums when they should go down? Especially after 8 years NO claims and the only mark down I got on my driving score was what time I drive. I take my kids to and from school which I stated when I took on the car insurance. Joke.”

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Posted 3 years ago

“Stay away from this insurance company - the biggest liars. They make you to take out all the policies and covers, so you are under the impression that you are fully protected. However, when you ask for something that you’re entitled to, they don’t give it to you and are extremely unhelpful. I hope the CEO Milena Mondini de Focatiis improves this company’s customer care services.”

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Posted 3 years ago

“It's been a year now and still no answer on official complaint made. How long does it take to get a reply? Not at all happy with Admiral. Happy to take your money though. Very bad customer service. Would never uses Admiral again. Personal opinion”

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Posted 3 years ago

“Took over an hour to change the address for contents policy. Charged over£19 for the pleasure.”

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Posted 3 years ago

“We have a really low score because the 'When you drive' and 'Where you drive' scores are super low... It's not like we have to drive to work everyday because we have 9-5 jobs and have to sometimes work a second job in the evening just to survive...”

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Posted 3 years ago

“I was with admiral for a year, no problems, no claims too. Near the renew date, they send an email to renew automatically increasing the premium. Very expensice and when I called, they reviewed and dropped the premium in 250£. Anyways I found another company even cheaper and changed. Not very professional from Admiral. If I wasn't paying attention I was paying lot of money for the same level of cover.”

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Posted 4 years ago

“after being a loyal customer for 2 years they still offered me the worst possible car insurance deal.”

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Posted 4 years ago

“The renewal price is so much higher than if u spend 3 minutes looking on confused, they pray on people just renewing without checking.. very disappointing how they get away with it”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,706 reviews