“I habe taken car insurance from admiral last month, the insurance coverage and steps to fill up the details are good clear and concise (i have given very satisfied rating in my previous rating).
But, I am overall DISAPPOINTED now.
When I purchased the insurance on 17th Dec, I did not have the DVSA Pass Plus certificate, but now within a month i have completed the pass plus advance driving course and approached Admiral to amend the same and give me the discount, they said they can’t give any discount.
DVSA in UK clearly says that pass plus is a certified advance sriving course which helps to give upto 25-30% discount on the insurance. And it’s logical as it makes the car more safe.
But admiral did not consider this, this is really really disappointing and I will RETHINK after one year whether i will ata ll renew my car insurance with Admiral… to be honest, i took some travel insurances earlier some times from admiral, hence for my first car i preferred to go with admiral, but this type of experience disappointed me a lot.
I WOULD NOT RECOMMEND admiral to anyone fo any type of insurance if such valid cases are not considered by them. It’s just a insurance business for them, no consideration for existing loyal customers! Very disappointing.”
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I reached out to Resorus.com support, and they looked into it quickly.
They corrected the figures and explained it was a temporary glitch. Overall, it was handled well, though it took a bit of patience.”
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“They used me for their gain, I was really made to believe was earning while they were just taking money from me. Please stay away from this website, they will trick you. I was able to get help from
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“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”
“I was happy with admiral for car and house insurance for 4 years. Then they put my premium up over a hundred pounds. I went on comparison site and saved over £120”
“Well,after being with them for many years,they wanted to double!!! my monthly payment.I ended up with another company of course.Now i pay 1000£ less than if i stay with Admiral. So do yourself a favour and look around.You dont want to help Admiral CEO buy another yacht 🙂”
“I had been with Admiral for 3 years and I was disappointed.
Even though as a experienced driver of over 10 years, I accepted a black box insurance so I could have a cheaper rate as the other rates I was being quoted was extortionate.
When it came to my renewal even though I had a near on perfect score everytime I got my weekly feedback, they tried bumping my car insurance up by an extra £23.69 PCM which is utterly ridiculous and that's why I changed car insurance.
There is no loyalty and why boost premiums when they should go down? Especially after 8 years NO claims and the only mark down I got on my driving score was what time I drive. I take my kids to and from school which I stated when I took on the car insurance.
Joke.”
“Stay away from this insurance company - the biggest liars.
They make you to take out all the policies and covers, so you are under the impression that you are fully protected. However, when you ask for something that you’re entitled to, they don’t give it to you and are extremely unhelpful.
I hope the CEO Milena Mondini de Focatiis improves this company’s customer care services.”
“It's been a year now and still no answer on official complaint made.
How long does it take to get a reply?
Not at all happy with Admiral.
Happy to take your money though.
Very bad customer service.
Would never uses Admiral again.
Personal opinion”
