Name: Admiral
Rating: 2.56

“I took out a motor policy for my son. He sleeps at my house two nights a week and his mothers five nights a week. As he has only been learning to drive the car has been kept on my drive and getting used at the weekends. I have now been charged an additional £98 because I had declared that the vehicle would spend most of the time parked on the road at his mothers house. Their telematics tell them I declared incorrect details. I have now moved the car and parked it on the road at his mothers house. In a week he has his driving test then the car will reside mostly at his mothers house. What is most rude is Admiral made no effort to contact me to discuss and understand that the car is safely parked on my drive and not on the road they simply issued an additional charge of £98. Be warned any excuse to get additional premiums out of you.”

Helpful Report

Posted 7 years ago

“Long review but defo worth a read before considering starting a policy with them and especially if you are a young driver. My 'plug in and drive' (black box you only have to have for 3months) policy started on Feb and already have had to cancel my policy in May absolute stress! My renewal price with a previous insurer went up by a lot so I had to start looking for another provider, admiral came along with a dirt cheap price (which I now know was too good to be true) Setting up the policy was very smooth and easy I can't complain about that. 30 days from the day I started my policy I received an email to say my driving score was 'bronze' and told me things I need to improve on such as harsh acceleration etc. I took this onboard and started to chill with the acceleration. 60 days from the day my policy started i got another email to say that my driving score was still 'bronze' and that for the next 30days I will really need to improve or my policy will be cancelled. At this point I called them up because I didn't really understand what was going on and what more I need to do to improve my score. I was told that there was 3 main factors effecting my score. Speed - Risk factor - night driving. Speed I took on the chin but I argued the other two. They said driving from 10pm - 5am was thought to be risky and this effects the score I explained to them that I have only drove once in 60days after 10pm (which I honestly had) I also asked about the 'risk factor' the man then began to explain that my car was not outside my house enough hours a day he said that it needs to be outside my house 12 hours a day(ridiculously unpractical)!! I explained that my car is practically outside my house for that amount of time anyway (I walk to work) and that the only time it's not there is when I stay at my boyfriends house 4times a month! They told me that in order to meet the % to get my score up I'm only allowed to keep my car away from my address 1 night a month!!!!! Furious and in disbelief I asked to see the data they have been getting from my box they told me I must pay £10 to see the data from MY box and it will take 40days to arrive to me (remember they said that if my driving doesn't improve in 30days it would be cancelled) so there was no point. The man then went on to tell me that if I do all of these things just for the next 30 days my score would certainly go up. Desperate for it not to be cancelled as I had no money to get another policy I did as they told me to. Every time I went out I put my cruise control on I did not speed once in those 30 days I also paid for hourly insurance on my sisters car to travel to my boyfriends house to insure that my car was outside my house 12 hours a day. 90 days from the day my policy started (judgement day) I was pretty confident they wouldn't cancel my policy as I done everything I was told to get my score up. I get an email to say that my score is still bronze and that in 7days they will cancel my policy. Furious I'm straight back onto the phone with them in tears this time I spoke to someone else who told me " I don't know who told you that your score would go up in 30days it never would of" I was so upset I was lied to I paid out extra money to Insure my car was outside my house all those hours. In fairness they give you a 7day before they cancel the policy so you can cancel the policy in those 7days and you don't have to pay a cancellation fee or declare that it was cancelled to other insurance providers, I paid for the policy in one lump sum so I am now waiting for a refund (it's only been 2days since I cancelled) for the 10months unused insurance which they said they would do But I was so stressed in those last 30 days making sure I wasn't speeding and using other people's cars for nothing. Really disappointed and now having to to look for new insurance is hectic. My advice to you guys is unless you're a perfect driver you have been warned if you have a black box it is beyond impossible to get a good score and your policy will probably get cancelled!!”

Helpful Report

Posted 8 years ago

“Left stranded (I have a broken leg so made even worse) while fighting with admiral to try to get re insured for 2 hours,after getting a letter on Friday saying my car insurance had be canceled 6 days ago, for the first hour and a half they said I have to pay £1000 upfront even though they hadn't refunded me yet otherwise I would be stuck but finally gave in after a lot of persuasion. They admitted to it being a fault on their behalf and told me I would have to pay an extra £100 from my last cover and an extra £100 excess for each driver, also being told my gold standard driving for the last three months was now worthless. Eventually after fighting for hours on the phone over several days telling them they will lower the price to the original value and having to quote pieces of their own contract to show them they are at fault they finally gave in and lowered the price to what it was before they canceled it. They are a decent option but really will screw you over even if its their own fault. Would highly advise another company if they are a similar price. Wonder what would have happened if the police would have seen my car while i was uninsured and didnt know, they didnt send an email or call or anything just a very late letter, unacceptable.”

Helpful Report

Posted 8 years ago

“BEWARE. The sales team will promise the earth to get the business. If you are not careful when it comes to renewal will increase. In my case they increased my no claims bonus to 16 years and increased the insurance premium by 100% rather than reducing it. When calling customer services I was given the run around the houses and no proper explanation. Daylight robbery!!”

Helpful Report

Posted 8 years ago

“BEWARE. The sales team will promise the earth to get the business. If you are not careful when it comes to renewal will increase. In my case they increased my no claims bonus to 16 years and increased the insurance premium by 100% rather than reducing it. When calling customer services I was given the run around the houses and no proper explanation. Daylight robbery!!”

Helpful Report

Posted 8 years ago

“BEWARE. The sales team will promise the earth to get the business. If you are not careful when it comes to renewal will increase. In my case they increased my no claims bonus to 16 years and increased the insurance premium by 100% rather than reducing it. When calling customer services I was given the run around the houses and no proper explanation. Daylight robbery!!”

Helpful Report

Posted 8 years ago

“I found the quote for bringing my second vehicle onto the policy was misleading. The documents when they arrived were incorrect, which leaves me feeling low on confidence when thinking about Admiral”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Cancelled the policy because of the attitude of the sales rep who doubted my integrity because I didn't have some information to hand. Also, the suggested price on the price comparison website had no bearing on the quote offered. Will not use them again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Someone ran into the back of me . I put a claim in , and heard nothing back from them .Also when I bought the policy , I asked would I receive paper work ? And was told yes . I received nothing . It was all done on line . Extremely unhappy .”

Helpful Report

(Car Insurance) - Posted 9 years ago

“They wanted an exact count of the trees in my area - went somewhere else”

Helpful Report

(Home Insurance) - Posted 9 years ago

“I was fast asleep in bed on the 6th night of June 2015 when I was woken by metal on metal at a loud volume below our bedroom window . The offender drove off in great haste , our lovely caring police decide not to come out when I phoned them. The operator told me to ring 101 who put the phone down on me . The local police commissioner response was to " lose" the transcript of the recorded message . Yes really ! The offender wrote off our Canadian visitors hire car. ( most of the loud noise )The offender took out the back corner of my own vehicle on his way to the hire car. Luckily I was insured with Admiral . I reported what had happened and set in the repairs job in motion. However unfortunately my insurance with Admiral needed renewing a few days later so they kindly doubled my premium . Very caring ! Very understanding ! It is only beaten as poor service by Allianz our house insurers ! ( yes the house was damaged by pushing hire car in to a bay window . Their service beggars belief !”

Helpful Report

Posted 9 years ago

“We have been with Admiral for years and, of course, it's been fine to the point where we needed to make a claim. Our car was stolen as part of a burglary. After the stress of that and the police confirming they had given up looking for it, we dealt with Admiral's claims team. I can't fault the friendliness and professionalism of the individuals I spoke with, so 2 stars for that. BUT 2 things left us angry and bitter: Firstly, it took MONTHS to settle the claim, meaning we continued to pay interest on our car finance for ages and meant we were unable to move forward in getting a replacement car. Worst of all though, Admiral use the glass guide to value the car. The Glass guide (we've used this on a tonne of specific car searches) consistently values cars at private and trade levels, under the reality of the market. Admiral don't use the valuation of the trade price, they use the lowest, arbitrary price. This means they don't take in to account the retail mark-up or, simply the reality of what a model is being sold for on the open market. I gave examples of our exact model and mileage (we had loads of extras/specs as well, but we ignored that) that were priced at at least £4,000 above what they were saying the car was worth. They moved £500, but the reality is that were left with a trifling amount of money and left feeling totally ripped off by Admiral and the industry as a whole. Surely a car, like everything else in the world, is worth what it costs to purchase in the market place - not what some random website/ single organisation says??”

Helpful Report

Posted 9 years ago

“Poor”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Do not understand how they justify there renewal quotes. Been with these for 4 years now and each year my renewal quote has doubled (without making any claims), yet when you go on gocompare they are the cheapest so have to start as a new customer each year. This year I am done being a loyal customer a greedy insurer!”

Helpful Report

Posted 9 years ago

“This company takes only and never gives anything back, corrupt like the most of the insurance companies in this country,”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want. This year being no exception. However after many phone calls. Two months on we have finally got things sorted. So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.”

Helpful Report

Posted 9 years ago

“Very poor service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Wouldn't recommend, ask to send copies of things in with no explanation why”

Helpful Report

(Van Insurance) - Posted 10 years ago

“Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.”

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews