I was fast asleep in bed on the 6th night of June 2015 when I was woken by metal on metal at a loud volume below our bedroom window . The offender drove off in great haste , our lovely caring police decide not to come out when I phoned them. The operator told me to ring 101 who put the phone down on me . The local police commissioner response was to " lose" the transcript of the recorded message . Yes really ! The offender wrote off our Canadian visitors hire car. ( most of the loud noise )The offender took out the back corner of my own vehicle on his way to the hire car. Luckily I was insured with Admiral . I reported what had happened and set in the repairs job in motion. However unfortunately my insurance with Admiral needed renewing a few days later so they kindly doubled my premium . Very caring ! Very understanding ! It is only beaten as poor service by Allianz our house insurers ! ( yes the house was damaged by pushing hire car in to a bay window . Their service beggars belief !