“I recieved a renewal quote today on my annual holiday insurance which I was happy with in terms of proposed cost, but it asked that you make them aware of any health changes before renewing (renewal date is 11th October) so I rang them up and explained that I was going for a minor surgery on October 20th . They then asked me when the surgery had been diagnosed and I confirmed as June 28th as that was my first consultation, they then came back and said not only would they not renew but also that my existing annual policy would be retrospectivly cancelled from June 28th . Further to that because the policy was past the 14 days cancelation period they will only reimburse me about £20 not the full period that they have cancelled. My issue though is that if you buy annual cover your not actually buying annual cover your buying cover that may only last you until you next have a doctors visit because they will cancel at any opportunity. Im going on holiday next week (before the renewal date )so they have left me having to find new cover but also theyve taken no account of what the surgery is, there is absolutely nil risk of my condition causing me any issues on my holiday, so the least they could have done is leave the existing cover in place (after all it was a years contract) and then refuse the renewal which in itself would have been excessive. I think this is appalling service and I ve made a formal complaint which will no doubt be declined, and when it is, I shall go to the Financial ombudsman service and then the press . Do not buy annual holiday cover with this company.”
“Absolute rubbish customer care! Shocking!
Information they hold about you is different from what they pass on to insurance data base. even though that they confirmed they were wrong, they were not prepared to correct it by writing a simple letter!”
“Abysmal service. Extremely poor communications by any means.
When trying to contact the claims dept, left waiting on the line for over 30 minutes on 3 occasions no offer of a call back the line went dead after 40mims of nagging on the line, on the next occasion the woman pretended she couldn’t hear me and put the phone down before I had even given the policy number.
Do not use this company their customer care is appalling”
“Hi, I’m very disappointed with this company. I was looking for new home insurance and Admiral gave me one quote. However, when I wanted to pay it said that I need to call them. When I called, they told me that the price will be £100 extra because I called my insurance company 2 years ago. They said to prove that I did not make a claim, I have to contact my old insurance and get a letter confirming this. My old insurance company sent this letter showing 5 years of no claims or accidents. However, they said it is not enough and they want to know what was I talking about with the insurance company 2 years ago. Just wasted my time and would not recommend this company to anyone.”
“Doubled premium for no reason. Car insurance. Scammers. Reported to bank for fraud. Now investigating. Please go elsewhere took 3 days and over 3 hours ti report missing documents.....literally rude couldn't be bothered attitude. Deserve zero business having being loyal customer.”
“I had dealings with outfit four years ago after one of their insured hit my car (which is also insured with them) They received dash-cam footage from the third party and immediately decided to side with him before even seeing my front and rear dashcam footage which CLEARLY showed the third party was ABSOLUTELY 100% at fault. They had ALREADY hiked my renewal premium based upon their arbitrary decision and I had to ramp up my complaint before getting a "degree of satisfaction" Unfortunately my car has recently had a relatively minor incident involving just a non metal body component and I can ALREADY sense there's is going to be a fight about this! Once that is resolved we will be seeking a new alternative provider when or renewal comes up and for our house insurance too! Steer WELL clear of Admiral, disappointment is an UNDERSTATEMENT.”
“Stay away. I am still having ongoing issues with the repairs carried out by Admiral in 2019 and Claire Fourie of the Claims Complaints Executive is making me go around in circles without a clear action to repair my vehicle.”
“Nathan Jones - Claims Handler - Terrible Service,
I originally rang in after receiving a message stating we can provide you a hire car etc for a non fault accident, i rang and spoke to a Nathan Jones and he was abrupt condescending and just someone you would not want working for you.
He advised me i am not an admiral customer and claiming against them so he cannot help and told me to basically go away, i advised him i am a admiral customer and have 3 policies with them throughout immediate family and although the claim being made is from a seperate insurer, he still has a level of service he has to provide to people calling, he disregarded this and started to argue.
I escalated it to a complaint and the manager Shaun did not see it appropriate to call me to explain Nathans conduct.”
“my renewal was up and they rang me to ask if I wanted to continue with them. I was not on automatic renewal as I mentioned to them and this made my life easy. while I was with them they are a professional company.”
“Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter lie and I can prove it.
More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time.
However, Admiral, being monumentally dishonest, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I can provide eyewitnesses who will swear on affidavits that I had ingested a tiny amount of alcohol that would not have caused my condition. I can also obtain a second medical opinion that would contradict the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me.
Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50.
I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot.”
“Very cheap multi cover compared to others, BUT, don’t expect to get paid out if you have a claim.
We had a forced entry break in 6 weeks ago, one of 14 in our village that night. We lost over £12,000 worth of personal effects. Full police report, receipts for goods stolen, video evidence of break in. We have now had 5 offers from Admiral, each one accepted by us, after every offer we have had a phone call to say they’ve made a mistake and they reduced the offer which has now dropped from £9k to £4k, unbelievable. This is also despite emails stating the offers were full and final. Cheap insurance, but you are not covered , BEWARE.”
“Took out multi-trip holiday insurance before booking holidays. Husband has subsequently developed medical condition and now they will only pay for the cancellation. We don't want to cancel. We don't need to cancel. The consultant is NOT telling us that we can't travel, so actually we don't HAVE to cancel either. Seemingly Admiral know better and have withdrawn cover for him to go. They will cover me though - so that's fine. I'll leave my husband at home while I still go away???? What is the point of having insurance? Quoting for insurance is about risk. They offer a policy based on an assessment of risk. In most cases, they win. If the risk materialises, then they might lose. In our situation, it is likely that there will be no impact, but there is still a small risk. They don't want to take a risk - SO WHY ARE THEY IN THE INSURANCE BUSINESS??? I will NEVER use this shower again for insurance of any sort whatsover. Totally disgusted.”
“A quite bizarre experience. Took out annual travel insurance policy 9 months ago, and booked a holiday for this Sept shortly after that. I then had a couple of very minor ailments and saw a GP (very mild asthma, bunion). Phoned Admiral to confirm these conditions inm accordance with their polisy regarding any changes, however slight, and expected a routine "OK". However, they cancelled the policy before we were even off the phone! They also said cover for the pre-booked holiday in two weeks time wasn't included unless a GP advised us to cancel. Cancel for a bunion? Really??
Come on Admiral. This is madness. I was honest about the trivial conditions I saw a GP for, and there was virtually zero risk of cancellation or claim arising from either condition so to cancel seems like a case of "computer says".
So prospective purchasers - be aware that if a minor medical condition occurs after you've taken out the policy and after you've booked a holiday, then Admiral may well cancel your cover and leave you stuffed.
We have now booked alternative insurance - covering these minor conditions - without difficulty. We won't use Admiral again for any insurance and I strongly advise anyone to be aware of the risk of seeing a GP for the tiniest condition. if you don't declare it Admiral won't cover you and if you do they may cancel your policy. Iffy!”
“Stay well clear - huge difficulty cancelling my policy on renewal now threatening to take me to court for not paying the direct debit! I cancelled the DD as I had cancelled the policy. Very aggressive company with very poor customer service.”