“You have designed your i.t. and processes to be most efficient for you and not at all convenient for me.
Have you ever done walk-throughs from a customer perspective? have you analysed individual customer complaints or do you just look at the overall score?
Who in their right mind has such a complicated password requirement; even my bank is not this complicated,
you are just an insurer!
Don't you look at what is normal across the competitors and other industries and what customers expect and find Intuitive? I have been an Admiral customer for a number of years but I have finally had enough. Never again and I will share my thoughts”
“I was the third party, the driver that was insured by this company drove into my car and didn't take responsibility, so I had to pay my acess out while my insurance and this one sort it out, in the end my insurance pasted it on to a solicitor to claim there money back, as they knew that this driver drove in my car, and then the driver finally addmitted it was his fault, and now I have been tring to claim my acess back from this insurer but they are just ignoring my emails, and not responding to me.”
“Where do I start. I got an online quote which I was happy with however wanted to call them to discuss a whether a no claims experience (business fleet policy) counted towards no claims bonus (It doesn't!) for a new personal car policy. The call handler Sheena from Halifax Canada asked if I had ever made a claim I said no, however slipped that my business had a no fault claim as a lorry driver hit the parked vehicle. Parked vehicle! I.e nobody was inside the vehicle, there was no personal injury and no damage to the lorry.
Anyhow, apparently because I was the last person to drive the vehicle ADMIRAL want more money from me. An additional 13%!!
In fairness Sheena handled the call extremely well, allowing me to indulge in a rant against Admiral and insurance in general. 5 stars awarded to her.
I personally don't believe her assessment is correct that I should be penalised for a parked business vehicle that has been side swiped by lorry and I shall therefore be looking into this further.
Regardless, if this is the case then Admiral deserve to be outed as a company to avoid. Its daylight robbery at best in my opinion.
Moral of the story - stay clear of Admiral and be selective with the truth as clearly they will find anything to scam more money from you.
Needless to say I have given my business elsewhere and will never again deal with Admiral out of principle as principles matter when big corps are abusing the individual consumers.”
“the worst travel insurance i have ever had, never ending requests for more documents to prove it is a genuine claim. i provided all but they again came back and asked for more proof and more documents to make it impossible for anyone to claim successfully”
“Approaching the 12th week of my claim and Admiral have now contacted the witness, accepted that I am not at fault and that my vehicle was damaged as a result. No sign of any payment. I think they're hoping i'll get tired of arguing and give up ! Don't ever insure with Admiral !”
“Avoid Admiral at all costs. The 'satisfactory' reports here are those who have taken out Admiral policies - not the poor customers who have to deal with this Cardiff-based company when something goes wrong and you need to claim. We've just had a leak from a flat above our own in London. It caused damage to walls and ceiling. The buildings insurance paid immediately after an inspection. But when we came to claim on contents insurance, (we had taken out an Admiral insurance, Platinum level), there was an immediate problem. There's a £200 excess, plus a further £500 excess for water damage. Then they sent a rep from a carpet company based in an industrial estate in Blackburn to 'assess' damage. (He did not turn up on the appointed day - then nearly an hour late for a new appointment). After a cursory look, he gave an estimate of just over £1,000 for a quality carpet, which was bought from John Lewis, for £1,700 - I was able to provide original receipts, date of fitting etc. I am now locked in a dispute with them. All they seem to do is refer me to this dodgy company to which they have sub-contracted responsibility. Do not be be seduced by Admiral's apparently low prices. The only thing which counts is what happens when you need them! You can speak to any amount of pleasant-sounding people, but it makes no difference. You will never speak to the same person twice. An utter disgrace...an experience obviously shared by many.”
“I most CERTAINLY would NOT recommend anyone using Admiral; I've been with them for over ten years (about TEN YEARS TOO BLOODY LONG!!) but will be changing provider upon renewal! Their ONLY interest is to get you as a customer but when it comes to claims they will DO ANYTHING AND EVERYTHING to wriggle out of honuring that. ABSOLUTELY AVOID Admiral like the PLAGUE that they are. NOTE: 4 Days ago I posted this very same review with ONE STAR only; if I could have put NO stars I would have - After I submitted my review I noticed that my review suddenly magically has "five stars" - that is MOST CERTAINLY NOT what I posted originally; it has been CHANGED!!”
“If there was a one star option i'd provide it. I have a travel claim which is 4 months outstanding. Admiral use delay tactics to avoid paying out as long as possible. They make it absolutly impossible to contact them. Customer service lines being switched off and even at one point the web chat function was closed down. I had my claim authorised, then unauthorised then authorised, causing a further months delay. I still haven't been paid. Customer Service agents are working from home. They will tell you anything to get you off the phone.”
“I most CERTAINLY would NOT recommend anyone using Admiral; I've been with them for over ten years (about TEN YEARS TOO BLOODY LONG!!) but will be changing provider upon renewal! Their ONLY interest is to get you as a customer but when it comes to claims they will DO ANYTHING AND EVERYTHING to wriggle out of honuring that. ABSOLUTELY AVOID Admiral like the PLAGUE that they are.”
“Had a previous home insurance policy.
I called to say i would not be renewing my policy.I was told by the woman i spoke with i can do that for you.
Now i am getting calls too say i owe the policy money.
This is not customer service !!
I will not recommend you again.
“I really wouldn't recommend them as I had an accident on 5th Sept and todate 5th October only had one letter to say they were looking into my claim. I have been on hold now for a total of 6 hours and today after being on hold for 1 hr and 25 mins they cut off my call. I am still not in the picture at all. If you are in any doubt find another insurance company to deal with”
“I had to take a hefty insurance package for almost the same price I paid to get a car. It's absolutely ridiculous and must change. Getting a car is absolutely necessity for a family and paying such huge amounts is a budget killer for any family during this difficult times. Hope it changes”
“Well,after being with them for many years,they wanted to double!!! my monthly payment.I ended up with another company of course.Now i pay 1000£ less than if i stay with Admiral. So do yourself a favour and look around.You dont want to help Admiral CEO buy another yacht 🙂”