Admiral Reviews

"I never felt soo small as I did dealing with Admiral. Worst customer service I have experienced. I have spent a month calling and mailing the company to resolve a claim before leaving. I have been redirected from Customer Service to Claim department each time, where I had to describe the whole situation all over each time to a new person. I did that 8 times. I have been put on hold between each new person I spoke with, once for 1h20min, but I was soo desperate at that point, that I just waited. I have finally received email with updated claim, but as soon as I replied to confirm and send additional info, I didn't get any response to that or follow up emails for 2 weeks. By now I must have spent over 20 hours trying to resolve a claim worth 300GBP."

"Been involved in a no fault accident where the 3rd party admitted fault. Easy right? Admiral proceeded to open a claim in my name (???) and book my car for repairs but never received confirmation of no fault in writing which makes me think this case is not settled or Admiral is trying to get the repairs done and ultimatelly tell me I need to pay myself. Now admiral is ignoring my calls, telling me the department I need to speak with is only 'calling back to customers'. I don`t understand why I have to queue for over 4 hours in total just to never settle such a simple query. I feel as though I`m wasting Admirals resources because they are so incapable of managing their workflow and actually reply to customers in time and resolve their queries the first time. It baffles me that such a big company has such fundamental issues. Avoid, pay more for a proper insurer who will answer your calls in few mins and repair your car in a few weeks (not few months like Admiral). AVOID AND SAVE YOURSELF HOURS OF WAITING AND CONFUSION"

"Do not use admiral home insurance. Monday 11th April we had a pipe burst on our en suit bathroom sink. Causing the ceiling above the lounge to collapse. \r\nWater damage in the Living Room as well as kitchen, hallway, landing, main bed room and spare bedroom. Possibly some damage to the dining room and down stairs toilet. I am 35 weeks pregnant and type 1 diabetic with Crohn\u2019s disease. \r\n\r\nWhen we contacted the insurance company they instantly got defensive saying if the leak isn\u2019t visible we don\u2019t cover it so can you check where the leak is coming from. When we explained what had happened and where the leak was coming from they told us that an emergency plumber was going to come out. 1 hour later we was informed that a plumber wouldn\u2019t be coming out until the following morning. Admiral did not offer any support or alternative accommodation leaving us homeless as the property was uninhabitable due to the leak. We where asked to test the electric fire in the lounge but refused to as water was still all over the property and could be in the sockets. The next morning we returned to the property to find a plumber was sat waiting outside and had not been passed our phone number to make us aware that he was waiting to fix the burst pipe. To which admiral had said that If we where not at the property when the plumber came round we would be charged \u00a3500 call out fee\u2026 \r\nWe got in contact with admiral and they had told us they are waiting for Davies group Ltd to get in touch.\r\n\r\n On Wednesday the 13th April 2022, a guy from Davies (Ian) arrived to take pictures of the damage. As soon as he walked through the door he filled us with zero confidence about Admiral and their company said they will take months to do the repair and the contractors are rubbish so advised to use our own\u2026 When we pointed out damage he refused to take pictures saying that it was drying out it would be fine. We waited for several hours in a wet damp house after Ian from Davies left and still no one from admiral had been in contact to tell us what to expect and what their process was such as when our things would be placed in to storage and when all the damaged items and the damaged property would be removed to start drying out the house. We had to make 8 phone calls to try and get some sense out of someone at your company no disrespect to any of your colleagues but it shows the training is inadequate as we had to speak with the project manager who we have now raised a comps with received (again no complaint reference given on that call) it took another call and then an email was sent. \r\n\r\nOur main concerns is timescales for this we have been asking why items had not been removed from the property to begin getting this dried out so contractors can complete the removal work and we can then appoint a builder or companies contractors. \r\nWe also asked about accommodation as none had been offered for myself who is 35 weeks pregnant due to have a C Section within 2 weeks who has under lining health conditions to be told that everything is moving at the right speed this is a normal process time. \r\nA few hours later we was offered a lump sum of money per month for accommodation but only when it was confirmed that the insurance would pay out (still waiting for confirmation)\u2026 \r\nLater that day a company had been in contact to dry the carpet and furniture but not the rest of the house plaster board, structure beams, kitchen, wooden floors we questioned why the carpet would be dried as it was beyond repair and the furniture still had the plaster board from the ceiling on it. Just no communication or organisation within the company this is so poorly handled and has caused immense stress & inconvenience! \r\n\r\nOn Thursday the 14th April we received a call informing us that an electrician (unexpected) and a contractor from Belfor would be out to asses the damage on Monday the 18th April 2020. \r\nLate afternoon on the 14th April an electrician called as he was available to test the electrics between 18.00 - 22.00. The electrics were ok to use. But he didn\u2019t test the plug sockets for water given the water was falling directly onto these we assumed these would be check when this was pointed out we where told that the electrics would trip if their was any water in any of the sockets or light switches\u2026 \r\n\r\nFriday 15th April we went to the house to collect some of our things medication, baby essentials. The house is starting to mould and has a horrific smell. Insects are starting to appear and we still have to wait for a company to come and remove our items in to storage. \r\n\r\nAs the days go by more and more damage is being caused to our items that survived the flood. We have still not been informed from admiral if the insurance is going to pay out for the damages to the property which is causing incredible stress on myself and my partner! \r\n\r\nWe have spoke to several contractors who have informed us that our possessions should be stored and the house should be stripped and started the drying process within 24hours. And they cannot understand why our home has been left in this state. Especially under the circumstances. \r\n\r\nWe will be taking this matter further as this is not acceptable and after some of the Leak reviews we have read we are disgusted in how others have been treated in a similar situation and urge everyone to think twice before using this incompetent \u2018company\u2019. \r\n\r\nIt\u2019s time like these you need support, help and someone to take responsibility to get things sorted. Nobody has done this from Admiral Insurance. Communication & people who care & take responsibility is key within any organisation and none of the above has been given, we are homeless have no support or updates from Admiral and have just been left\u2026"

"Do not use admiral home insurance. Monday 11th April we had a pipe burst on our en suit bathroom sink. Causing the ceiling above the lounge to collapse. \r\nWater damage in the Living Room as well as kitchen, hallway, landing, main bed room and spare bedroom. Possibly some damage to the dining room and down stairs toilet. I am 35 weeks pregnant and type 1 diabetic with Crohn\u2019s disease. \r\n\r\nWhen we contacted the insurance company they instantly got defensive saying if the leak isn\u2019t visible we don\u2019t cover it so can you check where the leak is coming from. When we explained what had happened and where the leak was coming from they told us that an emergency plumber was going to come out. 1 hour later we was informed that a plumber wouldn\u2019t be coming out until the following morning. Admiral did not offer any support or alternative accommodation leaving us homeless as the property was uninhabitable due to the leak. We where asked to test the electric fire in the lounge but refused to as water was still all over the property and could be in the sockets. The next morning we returned to the property to find a plumber was sat waiting outside and had not been passed our phone number to make us aware that he was waiting to fix the burst pipe. To which admiral had said that If we where not at the property when the plumber came round we would be charged \u00a3500 call out fee\u2026 \r\nWe got in contact with admiral and they had told us they are waiting for Davies group Ltd to get in touch.\r\n\r\n On Wednesday the 13th April 2022, a guy from Davies (Ian) arrived to take pictures of the damage. As soon as he walked through the door he filled us with zero confidence about Admiral and their company said they will take months to do the repair and the contractors are rubbish so advised to use our own\u2026 When we pointed out damage he refused to take pictures saying that it was drying out it would be fine. We waited for several hours in a wet damp house after Ian from Davies left and still no one from admiral had been in contact to tell us what to expect and what their process was such as when our things would be placed in to storage and when all the damaged items and the damaged property would be removed to start drying out the house. We had to make 8 phone calls to try and get some sense out of someone at your company no disrespect to any of your colleagues but it shows the training is inadequate as we had to speak with the project manager who we have now raised a comps with received (again no complaint reference given on that call) it took another call and then an email was sent. \r\n\r\nOur main concerns is timescales for this we have been asking why items had not been removed from the property to begin getting this dried out so contractors can complete the removal work and we can then appoint a builder or companies contractors. \r\nWe also asked about accommodation as none had been offered for myself who is 35 weeks pregnant due to have a C Section within 2 weeks who has under lining health conditions to be told that everything is moving at the right speed this is a normal process time. \r\nA few hours later we was offered a lump sum of money per month for accommodation but only when it was confirmed that the insurance would pay out (still waiting for confirmation)\u2026 \r\nLater that day a company had been in contact to dry the carpet and furniture but not the rest of the house plaster board, structure beams, kitchen, wooden floors we questioned why the carpet would be dried as it was beyond repair and the furniture still had the plaster board from the ceiling on it. Just no communication or organisation within the company this is so poorly handled and has caused immense stress & inconvenience! \r\n\r\nOn Thursday the 14th April we received a call informing us that an electrician (unexpected) and a contractor from Belfor would be out to asses the damage on Monday the 18th April 2020. \r\nLate afternoon on the 14th April an electrician called as he was available to test the electrics between 18.00 - 22.00. The electrics were ok to use. But he didn\u2019t test the plug sockets for water given the water was falling directly onto these we assumed these would be check when this was pointed out we where told that the electrics would trip if their was any water in any of the sockets or light switches\u2026 \r\n\r\nFriday 15th April we went to the house to collect some of our things medication, baby essentials. The house is starting to mould and has a horrific smell. Insects are starting to appear and we still have to wait for a company to come and remove our items in to storage. \r\n\r\nAs the days go by more and more damage is being caused to our items that survived the flood. We have still not been informed from admiral if the insurance is going to pay out for the damages to the property which is causing incredible stress on myself and my partner! \r\n\r\nWe have spoke to several contractors who have informed us that our possessions should be stored and the house should be stripped and started the drying process within 24hours. And they cannot understand why our home has been left in this state. Especially under the circumstances. \r\n\r\nWe will be taking this matter further as this is not acceptable and after some of the Leak reviews we have read we are disgusted in how others have been treated in a similar situation and urge everyone to think twice before using this incompetent \u2018company\u2019. \r\n\r\nIt\u2019s time like these you need support, help and someone to take responsibility to get things sorted. Nobody has done this from Admiral Insurance. Communication & people who care & take responsibility is key within any organisation and none of the above has been given, we are homeless have no support or updates from Admiral and have just been left\u2026"

"I got vehicle insurance with Admiral. I had accident that wasn't my fault. The 3rd party insurance contact me about the claim before Admiral and offered repair and hire car. 5 days now, my car still not repair and no hire car... That is it and this will be last time I will buy insurance from Admiral."

"Scammers. Nothing more, nothing less.\r\nWhoever read this:\r\nDO NOT FALL FOR THE \u201cLITTLEBOX PLUG AND DRIVE\u201d DISCOUNT SCAM THEY OFFER YOU AS YOU ARRANGE AN INSURANCE WITH THEM.\r\nYou will subsequently receive a communication that it has allegedly \u201cfailed to be installed in your vehicle\u201d, and of course you will be charged every extra penny + \u00a325 for good measure.\r\nI am making sure that this trick will cost those scammers more than what they stole from me."

"After an accident on the 10th June 2019 I submitted my dashcam footage to Admiral the third party in question tried to instigate a road rage situation that resulted in deliberately trying to cause an accident by swerving into my lane And deliberately slamming on his brakes this did not cause the accident And me vechicle skidding to a holt next to his the accident in question but 1 min after this When still in a state of shock I decided to pull my vehicle over to the side of the road in front of his vehicle prior to commencing the man over I in formed him of my intentions, while attempting to pull across he moved his vehicle forward and hit my vehicle. Even though I had fall dashcam footage of the whole time time line And the third party was making a false claim and falsifying witnesses Admiral laid the full blame on myself then referred the accident to their underwriters who not only deemed me responsible also accused Me of driving aggressive and deliberately putting my vehicle in danger and cancelled my insurance under their section 3 And they will be recovering cost totalling more \u00a38000 from myself even though I informed them my wife was suffering from Breast cancer they did not care and informed her will be in touch with final bill After lodging a formal complaint and spending over 3 hours on the phone taking them through the footage second by second they unsurprisingly found in favour of their underwriter. We have now referred the whole incident to Ombudsman and are currently still fighting them over a year later. I strongly believe their decision to cancel my insurance was down to the fact we made 3 claims our joint policy within a year and Admiral wanted me off their books and used my dashcam . So do not send your dashcam footage to Admiral as the first thing they use it for "