Worst company I've ever dealt with. Appalling service from start to finish. I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS. I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up. We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft. I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY. I am still battling with them, totally misleading wording, and unsympathetic treatment. DO NOT GO NEAR THEM!!!!!!