Abysmal experience, requested to change the valuation of my vehicle. They have not acknowledged or responded to this request in any way, despite managing to open and close a complaint about the appalling service, time I have been forced to waste chasing this for three weeks. Each time I have phoned they have fobbed me off promising call backs that never materialise, each date they promised to have resolved this by has been and gone, nothing but a load of lies and nobody taking ownership for what should have been a very simple request. I have been of the phone at least 25 minutes each time I have called and each time achieved absolutely nothing. So frustrating, going to switch insurers.