I have Admiral 'emergency' boiler cover. My boiler failed on Sunday and since then it has been an absolute farce. First they sent an engineer who seemingly had no idea of how a boiler works. Since then I simply can't get in touch with anyone at Admiral who can tell me what is going on. If you have an inquiry, you need to speak to the 'claims department'. Problem is, you can't be put through to the claims department. You have to wait for them to call you within the next 4 or 5 hours. Even then, they call for all of two rings. 3 TIMES I haven't been able to answer their calls even though I have my phone with me. They just leave a message asking for you to call them back. Even though that is impossible, you have to make ANOTHER phone call appointment for them to call you. This is supposed to be an emergency service. My wife has anemia and she gets very cold. Admiral have left us with no heating for over 3 days so far. Lets be real, I could have got a plumber to fix it two days ago. I have lost days to Admiral, but unfortunately, Admiral just don't care!! If I wanted to buy a service, I would be put through to someone straight away. As I need to make a claim, they are not willing to speak to me.