If I could put less than 1 star I would have. So I’m not an Admiral customer myself, but was unfortunate enough for one of their policy holders to crash into my car, whilst parked at a super market. This was the end of Feb. The customer service is non existent. I’ve had to make all the calls back and forth, with no one actually being helpful. Return calls not made, follow up calls not made, in fact no contact what so ever unless I’ve sat on the phone trying to get through to someone. Had to take time off work to try and make all of these calls. Oh but they gave me £50 to compensate half days and all the calls I’ve had to make! £50!! They collected my vehicle in the 6th April. It’s still not back. They only intended to fill and paint or refurb the parts their policy holder damaged!!! I had to fight to get a replacement bumper and light!!!! A persons vehicle should be returned to the standard it was prior! And refurbishing prts is not acceptable. Especially when their customer admitted full responsibility! What ever the cost to repair it back to stand is whatever the company should be paying. When I purchased my vehicle I purchased a service plan so that I could keep my vehicle fully serviced, in the network and maintain the service history as this helps retain value on the vehicle.. so my service was booked for last week and the garage assured me they would have it ready in time. Low and behold they call me and say it won’t be ready until Tuesday/Wednesday the following week and said “you will have to contact the garage and rebook your service”. Well that would be ok… but because they’d had my vehicle since the 6th, last week was the latest date they had available to keep it serviced within the specified and required time of my plan. I have now had to rebook, get the service done late, and I now have to do a 45 minute drive to another garage!!! And 45 minutes back!!! My original garage is 5 minutes away from me. Spoke to admiral regarding this today, and not willing to give any good will or compensation for causing me to miss my service and essentially waste the service plan. I also asked if they were going to pay the fuel costs now I have to take my vehicle 45 mins away… and they said no. Obviously this will be taken further and will be going through the financial ombudsman. How admiral Treat customers is disgusting., and even worse how they treat customers after their own policy holder has admitted liability. They should be paying for fuel, reducing inconvenience and actually doing their job i.e picking up the phone and managing cases. Don’t go with admiral. And pray you don’t get hit by an admiral driver.