Don't touch them. Rude, unhelpful and they never phone back! Every excuse NOT to deal with your claim. Just ludicrous excuses. 1. Our emergency teams are busy in England (but I'm in Scotland) 2. Weather really bad in Manchester - but was sunny in Scotland. 3. Roofer turns up unannounced, walks over my roof without knowing problem, then leaves advising there's no problem! (Obviously water pouring through ceiling is normal where he lives) Same roofer refuses to give me his name or company name when he phones ranting he'll be back when he can but not today... His word against mine! 4. Roof <8 years old - damage is tear! 5. Can't repair internal damage unless room is emptied of heavy custom built furniture -but I could carry out repairs over a period of time myself! I have my car insurances and building/home insurance with Admiral but will NEVER use them again. Awful experience.....