Peter Sanders
on 11th Sept i was hospitalised in turkey for an infected foot and leg initial contact with cega was good they provided a case number for the hospital, i signed a medical release document for cega to request from my doctor. the hospital faxed the form to cega on the 11th sept. i was discharged on the 16th sept 22. the day i was supposed to fly and hospital gave a fit to fly cert but I was refused to fly by TUI because i had an open wound and the leg was swelling up. The hospital did not dress the wound they just cut off part of the abcess and left it as an open wound. so was stuck in turkey until the 28th sept 22 with no help from admiral /cega Cega did not contact my doctors until 20th September 22 whilst then contacted me to say i had to pay £50 cash to my doctors to get the requested report released --are they for real - i was in turkey and my doctors did not take card payments. aftter numerous calls to my surgery they agreed to release the report if i pid the fee on my return to the uk. 3 days after my return to the UK I was rushed to hospital with sepsis in the foot and leg and also another deadly infection. At one point the hospital would not let my family see me due to being so ill then i had surgery on the leg with two large cuts one on each side of the leg and a op on the foot to drain the poison. cega around about 20th October stated that my claim was approved and i could claim my out of pocket expenses. i started my claim and was asked to upload the requested documents onto the portal, again and again and again i have even emailed all documents to them and they are still saying they need the documents again 4 months on i am still unable to work because i still have an open wound and i blame cega for their complete incompetent failings to help repatriate me so that i could get the care and drugs that i needed. cega and admiral fail to realise that i had to arrange my own flights and pay the hotel cost etc because of their failings. ADMIRAL take note you take holiday insurance out so that you get help if something goes wrong - but that's not the case with admiral. i have complained to the ombudsman - it cost admiral £250 each time a complaint goes to the ombudsman so i would advise if it take too long or they try to avoid settling a claim to complain the more complaints made the more the ombudsman will look at their practices and admiral wont like this. i have also emailed the CEO and in 2 days if no response is received will go to the BBC's ripoff Britain programme. I would never buy any sort of insurance from this company ever again.
2 months ago
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