Putting the customer first. What a joke. After a drunk woman took the front corner off my car whilst parked I obviously claimed. I gave a full statement and even gave details of a witness who gave his details at the time. After months of messing me around and not giving me a straight answer as to what was happening with the claim and when I would get my excess back I received a letter from Admiral stating that they had tried to ring me and couldn't get hold of me so they settled the claim in favour of the third party. When I called them minutes afterwards they claimed they knew nothing of it. Then they denied ever having my contact details, which incidentally were printed on my statement of insurance which they posted to me at my home address. They also sent a copy to my email. So they had that too. However as I could not afford to employ a legal rep at the time I could not progress my claim against them. So I have ended up paying for their incompetence for the last 4 years. Thanks a lot Admiral. For absolutely nothing.