Was told that no insurance company covers for a burst pipe (Charlotte on a webchat) and we would need to repair the pipe and they would then charge an excessive of £1000 WHICH states and I quote: Any good home insurance policy should include cover for burst pipes and water leaks as standard. In fact, it's one of the most common reasons for home insurance payouts in the UK – according to the Association of British Insurers, providers pay out £2 million for burst pipes and water leaks every day So not really sure where there agents get their information from and £500 compulsory excess for water damage and then a £500 voluntary contribution certainly means they do not want you to make a claim. That was so far down in the small print it was not picked up Would not recommend as too many clauses and extra charges for every claim