This is the worst company. 5 weeks ago someone crashed into my car. I have made over 60 calls, spent over 12hrs on hold, they told me I need to fix the car and pay for it and do the MOT and they will pay out. So I have. Every day for two weeks they keep telling me 'the money will be in your account by 5pm today.' TWO WEEKS AND 2HRS ON HOLD EVERYDAY. No money. I've spoken to Managers and they say the same thing. I actually think they are scammers and there is something illegal going on. They lie everyday, and I have zero confidence they will give me my money. Liars, cheats and scammers. Not one e-mail has ever been responded to in 5 weeks. I'm going to contact the Ombudsman, and if that doesn't work then eventually the police. They are stealing off people. I WANT MY MONEY!