Some debris on the road hit my car and smashed the windscreen/damaged the bodywork. We paid £14k for car just over 12 months ago and they told me it was a total loss. I protested! They said engineers would check photos to confirm. 4 days later I called them and was on hold for an hour to discover nobody had looked at the photos. Finally they confirmed not a total loss and assigned job to a garage. The garage called me & said it didn’t have capacity for this job. I called Admiral (another hour on hold only to get through to a call back service) to push it along. Next it was assigned to a sort of broker who allocates a garage on Admiral’s behalf. Heard nothing for couple of days. I called the broker. Then I called the garage who’d been given the job. Next day the garage called me to say they could do the job. It took almost three weeks of determined badgering of Admiral and all third parties just to get my car taken away and a courtesy car. Was like getting blood from a stone. In the meantime we didn’t have access to a car at all. As a busy family of 5 this was a total nightmare but Admiral couldn’t have cared less. We’re now crammed into a tin can on wheels for god knows how long while we wait for the repairs. Don’t insure with Admiral. When things go wrong, as they sometimes will, Admiral won’t be there for you. They simply cannot be relied upon …unless it’s to take your fee of course. They’ll do that, no problem. Avoid like the plague.