Wish I had read all these reviews before! Can only say had exactly the same, poor experience with this Company after a small accident that dented my car. No Third Party involved just me and a wall! Due to the significant issues and delays in trying to sort it, I withdrew the Claim and at renewal have discovered they have not only failed to amend the central database but actually listed the claim twice as two separate claims. My new Insurer has therefore increased the premium to reflect this! Can I sort it - "No" I have copies of all online chat as that's the only "person" you can actually speak to. They had absolutely no idea of how to respond and despite an email saying it had been done - it hasn't! DO NOT USE THIS COMPANY FOR CAR INSURANCE!