We were unable to take a trip to America last Sept due to a severe sickness bug. We Filled in all the forms and my GP filled her part in too. Every 30 days Admiral would come back asking for more information (we had given them the information already but we re-sent it to keep them happy) - to us this was just delay tactics on Admiral’s part. At the end of Feb they offered settlement and said the money would be in my bank within 10 days. We’re now nearly 2 months down the line and we’ve never received payment. We’ve now taken our claim to the Ombudsman. Absolutely disgraceful company.