Worse insurance company I have ever used. Avoid like the plague. Just been in collusion, had to pay for recovery £108 to recover my vehicle which was blocking the road, even though I was sat in an ambulance. 2.5 hrs on the phone failed to do anything. Tried to excess money from me at the scene of the accident. Vehicle is a right off, someone drove up the back of me at 40 mph while is was stationary. Insurance company have done nothing refusing to supply me courtesy car do how do I get to work. This is not my fault, they just leave you stranded awful, appalling service, promises of call backs at the accident scene never happened. They couldn't give a damn about you just tried to get money. Run if your thinking of using them. Go to a decent company.