They take the insurance money on time. But when it is time to do the payout they delay the claim. my claim has been going on for 2 weeks now. Admiral suggested changes to the repair and my garage accepted the changes and send it back the same day and every day they keep saying the same thing that they haven't received anything. The person on the telephone will tell you that they will leave a message for your handler and they will contact you the next day and they never contact you. They will not respond to your emails either. All they have to do is approve the revised cost and they keep on delaying. First they said they gave me a date and then on that date said they can't give me a date any longer. The phone people use the same wording irrespective of who answers. "Oh we understand your frustration"."Our engineer will work on a date and time order" but then you ask for the date they will give it you the first time. But nothing from the second time. Then they will tell you that you can raise a complaint. But if you raise a complaint then, they say that the case will be resolved only after the complaint is dealt which can take up to to 8 weeks. Basically you can't raise a complaint. Stay away from admiral. They are cheaters.